MAIN LINE HOSPITALS:
BRYN MAWR HOSPITAL, LANKENAU HOSPITAL, PAOLI HOSPITAL
and
BRYN MAWR REHABILITATION HOSPITAL

LICENSED BY THE DEPARTMENT OF HEALTH OF THE COMMONWEALTH OF PENNSYLVANIA
and
ACCREDITED BY THE JOINT COMMISSION ON ACCREDITATION OF HEALTHCARE ORGANIZATIONS

Our Mission:
The mission of Main Line Health is to provide a comprehensive range of health services complemented by related educational and research activities that meets community needs and improves the quality of life in the communities we serve.

We welcome your feedback and invite you to let us know of any compliments, concerns, or suggestions on how we can improve our service.  We encourage any patients or visitors to contact us with any issues about patient care and/or safety at any of our hospitals.  If you need to address a concern, please contact the department manager or supervisor.

Should you need further information, you may contact the hospital executive office or the hospital administrator on-call by dialing the hospital operator or calling our comply line:

1-888-5-COMPLY
-or-
1-888-526-6759

If we are not able to resolve your concerns about the quality of care or services provided to your satisfaction, you may contact the Hospital Quality department to initiate a formal review. The hospital operator can connect you.

You may also contact the Department of Health or the Joint Commission. The Department of Health regulations and the Joint Commission standards deal with organization quality, and safety-of-care issues and the safety of the environment in which your care is provided.  Such concerns should be addressed to:

PA Department of Health
Division of Acute and Ambulatory Care
P.O. Box 90
Harrisburg, PA 17108
1-800-254-5164

-or-

Joint Commission on Accreditation of Healthcare Organizations
Division of Accreditation Operations
Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, Il  60181
Phone: 1-800-994-6610 or E-mail:  complaint@jcaho.org

Effective: January 2006

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