FirstCALL partners with employers to provide the organizational support services that help employers develop and implement business strategies for the effective management of their most valuable asset - their employees.  With 20 years experience in providing EAP services to companies of all types and sizes, we are well versed in understanding the culture and needs of a broad range of industries.

Our Organizational Support Services include:

• Expert, dedicated, responsive account management
• Behavioral Risk Management services that can identify and resolve problems before they escalate.
• Management Consultation, Coaching and Referral Services to managers who are dealing with challenging individuals or work groups.  We are experienced in:
  • labor union/management processes
  • substance abuse
  • interpersonal relational difficulties
  • conflict resolution
  • team dysfunction
  • motivational problems
• On-site Conflict Mediation for employees who are experiencing severe difficulties in working with each other.
• On-site Critical Incident Debriefing services to groups and individuals.
• Seminars and Education Programs ...for Employers and Employees
• Comprehensive Program Promotion and Employee Awareness Marketing Plans including on-site and online orientations and recurrent workplace communications.
• Quality Assurance and Improvement measures that exceed industry standards to guarantee that our services meet the highest quality standards.
• Quarterly reports on program utilization and outcome
• Annual reports on all program services

FirstCALL Menu of Services
Return to the full listing of FirstCALL Services

For more information, call 610-526-4411 or Email the Director of Business Development