Welcome to FirstCALL, Your Employee Assistance Program.

Our online orientation will explain our comprehensive EAP services and how to access them.

What is the Employee Assistance Program?
FirstCALL is an employer-paid program that offers employees and their families a comprehensive selection of personal, family and work-related services.

Who can use FirstCALL?

• All employees, full-time or part-time
• All members of the employee's household
• Dependent children who live away from home and are full-time  students up to age 25

People call for many reasons:

• Relationship issues
• Child and family problems
• Emotional difficulties
• Job-related stress
• Alcohol and other drug abuse
• Financial concerns
• Adjusting to change
• Legal concerns

FirstCALL is:

• Free - There is no charge to the member for any services. There is never a co-pay.
• Confidential - No information is released to anyone without your written consent.
• Accessible - Toll-free telephone, 24-hour live coverage, convenient locations, website
• Professional - All providers have professional credentials and extensive experience in order to work with you at the highest standards.  All services are reviewed for adherence to quality standards.

FirstCall offers:

• Comprehensive assessment
• Short-term problem resolution
• Referral assistance
• Legal consultation
• Work/Life resourcing
• Health Advocacy
• NurseLine
• Newsletter

FirstCALL offers help in legal matters:

• Telephonic consultation or 30 minute face-to-face meeting with an  attorney
• Website resources with calculators and sample documents
• Representation at a discounted rate

Our comprehensive website - www.firstcalleap.org

• Information on EAP services
• Articles on wellness and workplace issues
• Online orientation
• Legal resources: Forms and library
• Financial tools and calculators
• Online access to Work/Life services

Work/Life Services - Time-saving, research-based resource service to help with:

• Childcare matters
• Eldercare needs
• College searches
• Adoption planning
• Travel
• And much more…
  Telephone and/or web-based options may be available, depending on the plan selected by your employer
  

NurseLine Services*

• 24/7 telephone access to registered nurses
• Discuss symptoms, medications, medical tests/procedures
• Helps you make informed decisions about  your family's health
• Helps you interpret your healthcare provider's instructions
• Discuss treatment options for illnesses/injuries

Health Advocacy*

• For employees, family members, employee's parents and parents-in-law
• Rx assistance
• Insurance coverage and claims issues
• Care coordination
• Physician locator and centers of excellence

On-Line Newsletter*

• www.healthy-exchange.com/firstcall/

* The options may vary depending on the plan your employer has selected.

How can I use FirstCALL?

• It's easy…
• Call 1-800-382-2377